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GENERAL CONSUMER INFORMATION Travelocity strives to give its customers the information they need to make the most educated shopping and buying decisions possible. As such, Travelocity is committed to the Web site guidelines set forth by Consumer WebWatch intented to help prevent confusion, deception, and fraud on the Internet. To meet that commitment, Travelocity pulled together this basic information about Travelocity, its business practices and rules. For more information, see our Frequently Asked Questions. We also have more than 1,000 customer service agents, who stand ready to help you 24 hours a day, every day. Visit our Customer Care page. About Travelocity
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How Travelocity Receives Flight Information
Travelocity receives flight information from the Sabre Global Distribution System (GDS), the world's leading GDS, which receives and republishes flight and reservations information for more than 400 airlines. Fare information is usually updated five times daily (US domestic flights) and three times daily (international flights) by the Sabre GDS, including all new information the Sabre GDS has received from airlines since the last update. Flight availability information is updated constantly by most major airlines, ensuring that to the extent possible Travelocity has up-to-the-minute information about fare availability. During the purchase process, Travelocity - through the GDS - messages the airline to purchase or hold inventory (seat or seats). Most major airlines instantly confirm the purchase or hold of the inventory. Because some carriers have less connectivity to the Sabre GDS and/or because of excess traffic on the connection between Sabre and an airline, this process may not be instant. In those limited circumstances where seats become unavailable during the transaction process, Travelocity notifies the customer - either during the transaction or shortly thereafter via e-mail - that the transaction failed. Travelocity then endeavors to assist these customers to find equivalent alternative travel plans. How Travelocity Displays Flight Information
Travelocity pioneered the online travel space, and it has helped more people find the best fares online than anyone else. So when Travelocity recently set out to expand its flight offerings and build a new pricing platform, it spent hundreds of hours talking with consumers about what they want in a site that sells airline tickets. And the consumers told Travelocity a lot: They want good value for their money; they don't want to have to sift through all kinds of unviable options; and they want a variety of airlines in their searches. The result is Flight NavigatorSM, the industry-leading technology that demystifies the booking process for consumers and makes them more knowledgeable and in control of their flight purchases. In addition to providing the best prices available, Flight Navigator provides more information about flights, including availability (it alerts customers when only three or fewer seats are left at a certain price; through seat maps early in the booking process, customers know whether the good seats are still left); flight-specific information such as change in airports (e.g. it will warn customers that a fare requires flying into one airport and out of another) and onboard amenities (e.g. in-flight entertainment, Internet onboard in markets where those amenities are distinguishing features); special offers (discounts available with purchase of a certain flight); alternatives (customers can search for and compare alternate dates and/or alternate airports; Flight Navigator automatically searches for both, even if not asked). While there are many ways to list flights, Travelocity bases its listings using these consumer criteria:
Advertising and Sponsorships
Travelocity has private marketing agreements with many travel companies, under which Travelocity agrees to do special promotions, e-mail campaigns, advertising, sweepstakes and other marketing initiatives. Airlines cannot and do not pay for placement in Travelocity's flight listings or in Travelocity's Fare Notes. In fact, Travelocity flight listings are never influenced by any advertising arrangements with carriers. Travelocity's agreements with travel companies are designed to help travel companies compete against one another for consumers' business. The effect of this healthy competition - compounded with the value that Travelocity provides through its volume - results in lower prices for consumers. Because of the competitive nature of these agreements, they remain private. "More on private marketing agreements" Privacy Policy & Opting Out
Information on Privacy and Opting Out Information on Taxes and Fees
Info on Taxes and Fees Canceling and Changing Reservations
General Information For Air, Car, Hotel Changes Air Cancellations Hotel Cancellations Car Cancellations Vacation Cancellations Vacation Cancellation Protection Cruise Cancellations Last Minute Deals Cancellations Glossary of Air Terms
Nonstop. A flight with no stops or connections. Direct. A flight involving no change of planes and at least one stop in a mid-point airport. Connecting. A flight that requires at least one change of planes enroute to the final destination. Roundtrip. A fare that is priced based on a round trip. Exclusive. A fare that is negotiated between an airline and Travelocity specifically for Travelocity's customers. Web Special. A fare provided by an airline only to Internet companies. |
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