The Travelocity Guarantee assures that when you book with Travelocity and encounter any problem with your booking, we'll work with our partners to make it right. It also assures a guaranteed low price for the travel you want. That means, for example:

If you find a qualifying lower rate for travel booked with Travelocity within 24 hours of booking, we'll not only refund you the difference between what you paid and this lower price, but give you $50 off a purchase of future travel.
If you purchase electronic airline tickets and notify us within 24 hours of your purchase that you've booked the wrong dates, we'll rebook your airline tickets without charging a change or cancellation fee. (This policy does not apply to a short list of airlines.)
If you arrive at your hotel to find that your reservation is lost or the hotel is overbooked, we'll manage the details and work directly with the hotel to get you a room in that hotel or a comparable one.
If your airline cancels your flight and you're stuck without help to find a hotel for the night, we'll do the legwork to locate a hotel that meets your needs at a reasonable price.
If you arrive at your hotel for your family vacation and find that the pool is closed for renovations, we'll find a comparable hotel with a pool for you at no additional cost.
If you arrive at your hotel room to find that your ocean view is a parking lot view, we'll ask the hotel to honor their commitment to you, or find you a room with an ocean view at a comparable hotel at no cost to you.
If the threat of a hurricane makes traveling to your destination unsafe, we'll contact you in advance of your departure to give you the opportunity to change your travel plans, and then we'll work with our travel partners to make any itinerary changes at the most reasonable cost to you.
If you get to the rental car counter and the car type you reserved is sold out, we'll work with that rental company or another company to get you the car-type you booked.
If we learn of an issue from any of our partners or customers that might make your trip less enjoyable--like hotel construction, a hurricane, or an airport closure--we'll contact you before your trip and help make other arrangements.

Have a problem with your Travelocity trip?

Call us 24/7: 888-872-8356
or email us at guarantee@travelocity.com.

We look out for you all trip long--even before you go!

We're proud to offer the Travelocity Guarantee. Backing the Travelocity Customer Bill of Rights, it is our commitment to you that everything about your booking will be right, or we'll work with our partners to make it right, right away. Our customers expect and deserve peace-of-mind when they book, and the Travelocity Guarantee, the most comprehensive and pro-active guarantee in the industry, offers just that.

We can't control some things, like the weather or mechanical difficulties, but we can be there to help you navigate when a problem arises. We can also be there to help you avoid some problems altogether. For instance, if we learn of something that might make your trip less enjoyable, like a closed hotel pool or fitness center, we'll contact you before you go and give you the option to make other arrangements.

And it doesn't stop there, because we at Travelocity are fundamentally value seekers. We know that great trip value is the sum of a quality experience and a low price. That's why we offer a low price guarantee.

What does the Travelocity Guarantee promise?

If you find a qualifying lower rate for travel booked with Travelocity within 24 hours of booking, we'll not only refund you the difference between what you paid and this lower price, but give you $50 off a purchase of future travel. For more information about our low price guarantee, click here.
All travel booked on Travelocity will be consistent with the promise of its detailed description on our site and your travel itinerary (as confirmed on our site 24 hours prior to departure).
Human error happens; nobody's perfect; but in those rare case that we make a mistake, you can count on us to fix it or work with you to offer a reasonable alternative.
If we learn of something that might make your trip less enjoyable, we'll contact you before you go and give you the option to make other arrangements

How do you invoke the Travelocity Guarantee?

To invoke our low price guarantee before you travel, complete and submit the form located on our site at www.travelocity.com/lowpriceguaranteeclaim within 24 hours of completing your booking on Travelocity. Please note that calling our customer service representatives cannot replace or expedite this required procedure.
For guarantee matters that come up mid-trip, contact us anytime day or night, 24/7:
- Call one of our 1000 travel professionals toll-free at 888-872-8356 (and 210-521-5871 for international callers).
- Email us about less urgent matters anytime at guarantee@travelocity.com, and we'll get back to you within 4 hours.

We guarantee that with Travelocity, "you'll never roam alone" because we have complete faith in the core strength of our partner relationships and the skill and passion of the entire Travelocity Team. We trust that if you book with us, just once, you'll share this faith in Travelocity, and continue to enjoy both the peace-of-mind and low prices associated with the Travelocity Guarantee.