Customer Service

Customer Service

Accessing AOL Travel's Reservations Area

Below are the answers to questions frequently asked about accessing AOL Travel. We hope you will find the answer to your question. If not, contact us directly using the Customer Service Request Form below. We will try to respond within 24 hours. Thank you for using AOL Travel.

1. Which browser works best with AOL Travel?

2. I was in the middle of making a reservation when I lost my Internet connection. What do I do now?

3. I've been receiving "AOL Travel Busy" responses. Do you have any suggestions for me?

4. I'm trying to access AOL Travel's Reservations Area but am unable to do so. Why is that?

5. My computer freezes up during the reservation process. What is happening?

6. What is needed to access the Reservations Area of AOL Travel?

1. We recommend Netscape Navigator/ Netscape Communicator 7.0 (6.2x minimum) or Microsoft Internet Explorer version 6.02 SP2 (5.01 SP2 minimum) to best utilize all functions of AOL Travel. If you don't use one of these browsers, you will not have the full functionality of AOL Travel.

2. If you did not receive a confirmation screen before you were disconnected, then your reservation was not completed. To verify this, go to the My Profile & Plans area of Air Travel, Car Rental, or Lodging. Once there, click on the "Current Reservations" button and log in. If your reservation was completed, it will be displayed here. Otherwise, you need to go through the reservation process again.

3. Weekday afternoons are considered peak usage times for AOL Travel's Reservations Area. We suggest, if possible, you try again early in the morning, in the evening or on the weekend. This should work most of the time, but be aware certain events (such as the beginning or end of an airline fare war) result in increased traffic to our site. We constantly monitor the traffic at our site and make the necessary adjustments to add capacity and allow peak performance.

4. The difficulty you are experiencing in accessing the site could be caused by a variety of technical issues related to your browser, ISP or AOL Travel. To help us determine the specific cause, we'll need more information from you. Contact us using the Customer Service Request Form below.

5. It is not uncommon for an Internet Browser to freeze up when you are in any web site. In fact, there are many documented cases of combinations of certain operating systems (e.g. Macintosh or Win 95/98) and particular browser versions which can cause a browser to freeze. We recommend that you go to the Microsoft (for Internet Explorer browsers) or Netscape web site to look at their documentation on browser problems.

6. The minimum system requirements to run AOL Travel are:

A computer running a Web browser that supports advanced browser features, such as Netscape Communicator and Navigator 3.0 or later; Microsoft Internet Explorer 3.0 or later; or AOL 3.0/4.0 for Windows 95/98. You can identify which browser you are currently using by clicking "About" on your browser's Help menu.
Super VGA 256-color monitor
Mouse or compatible pointing device
RAM recommended by your Web browser vendor. For example, if you are running Internet Explorer on Windows 95, you need at least 8MB of RAM. We recommend that you use a display resolution of 800x600 or greater. We also recommend that you use a browser supporting Secure Sockets Layer (SSL), such as Netscape 3.0 or Microsoft Internet Explorer 3.0.


Customer Service Request Form
Do you have other questions regarding this subject? If so, use this form to contact us directly. We'll respond to your question as quickly as possible. Be sure to include your e-mail address or phone number so we can contact you.

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