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Reservation & Credit Card questions:
Below are the answers to questions frequently asked about Reservations and Credit Cards on Travelocity. We hope you will find the answer to your question. If not, contact us directly using the Customer Service Request Form below. We will try to respond within 24 hours. Thank you for using Travelocity.

General Reservation Questions:
1. Can I use travel vouchers, certificates or frequent-flyer miles to purchase through Travelocity?
2. How do I make a reservation for someone else?
3. How do I know my reservation is confirmed?
4. I want to make changes to my reservations.
5. I want to cancel reservations I have made.
6. How do I access 'My Reservations' and view my current reservations online?
Air Reservation Questions:
1. I saw a lower airfare advertised today. Why can't I get that airfare using Travelocity?
2. I know there's a flight on my favorite airline at a certain time of the day. Why can't I find it in Travelocity?
3. When I search for the lowest priced flight, I get a lower price by specifying one airline than when I search through all airlines. Why is that?
4. I do not know the airport code for my departure or arrival cities. Can I enter the name of the city instead of the airport code?
5. Do I have to enter my frequent-flyer number, seating preference and other service requests with each reservation?
6. Do you offer senior, infant and companion fares?
Car Reservation Questions:
1. There is no confirmation number for my car rental. What should I do?
2. My family will be traveling next month and our travel plans include renting a car. Can we reserve a mini-van through Travelocity?
3. My company has a corporate discount with a specific car rental company. May I still make a reservation through Travelocity?
4. I am a frequent renter with a particular car rental company. Do I receive a discount?
Hotel Reservation Questions:
1. I've made a hotel reservation but no confirmation number appears in my itinerary. What should I do?
2. How can I find out more about the hotel?
3. Will my credit card be charged if I do not cancel my hotel reservation?
4. Will there be any additional charges to my hotel bill?
5. What are GoodBuy hotel rates?
6. Can I cancel or change a hotel booking?
Credit Card Security
Credit Card Security Questions:
1. Is my credit card information secure?
2. If I store a credit card number in my profile, will charges be automatically billed to my card?
3. I still don't feel comfortable transmitting my credit card information on the Internet. Are there alternatives for providing my credit card data to Travelocity?
 
General Reservation Answers:
1. No. Airlines generally require that ticket purchases using either frequent-flyer miles or travel vouchers be handled directly at one of their locations. The same is true of vouchers issued by a variety of travel clubs. You will need to contact them directly to purchase your ticket.
2. To make a reservation for someone else, just type in their name instead of yours for the passenger/traveler name. Your profile information (e.g., name, address, phone, etc.) will be used as a default, but you can just type over the appropriate fields and replace the information with the other person's information.
3. We'll send you a confirmation e-mail immediately after you complete your reservation. This e-mail will include your complete itinerary, along with your ticket price.
4. To make changes to your reservation, just go to the My Profile & Plans area of Air Travel, Car Rental, or Lodging, and click on "Current Reservations." After logging in, select the appropriate reservation from the displayed list, and then make your changes. You can add, replace, or delete a flight, car, or hotel to/from your reservation. If tickets have already been issued, however, you will not be able to make changes online. Also, certain fares cannot be changed once booked. Please call Customer Service for assistance.
5. To cancel a reservation, just go to the My Profile & Plans area of Air Travel, Car Rental, or Lodging, and click on "Current Reservations." After logging in, select the reservation that you want to cancel from the displayed list, then click on "Cancel Reservation." Your entire reservation will be canceled, including any car, hotel, and air segments. If tickets have already been issued, call our Customer Service Center for assistance, since you cannot cancel a ticketed reservation on Travelocity.
6. To access your reservations, go to the AOL Travel homepage and click on "My Reservations." On the following page, select what type of reservation you wish to retrieve. After you log in, all of your reservations will be displayed. If you do not have any existing reservations, you will receive a message to that effect. In rare cases, due to circumstances out of our control, AOL Travel is unable to display a reservation. If this happens, please contact our Customer Care Center. We will need to know your full name or Trip ID to assist you.
Air Reservation Answers
1. There are several reasons this may occur. Airlines generally restrict the number of seats that can be sold at a discounted fare. Those seats may have already been sold. Most discounted fares have restrictions such as a minimum stay required or even the time of day you can travel. Travelocity takes these restrictions into account when pricing your itinerary. Occasionally, a special advertised fare may be available for purchase only from a particular company. The advertisement should outline those restrictions.
2. In most cases, this means the flight you are looking for is sold out. We only show flights that have seats available for your travel dates. Booking Tip: When searching for a particular flight using Travelocity's Low-Fare Finder, make sure that you select the "Not Flexible" option. Otherwise, we will search for the lowest fare, regardless of the departure day or time.
3. Travelocity searches for the least expensive flight closest to your request departure time. When you request to search for all flights from all airlines, Travelocity searches through a smaller selection of flights from each airline for a shorter span of time. If you specify only one airline, Travelocity will look at a broader range of flights throughout the day for one carrier. Because flights at different times of the day may be more or less expensive, a lower priced flight may turn up when you do a search on one airline. We suggest that when you do a search for the best priced flights, try searching with a few different departure times throughout the day. You may find better prices that way.
4. Yes. Travelocity lets you enter the city name instead of the 3-letter airport code.
5. No, you can store this information in your personal profile. If you haven't created an account yet, click on "Create a travel profile" in the My Profile & Plans area of Air Travel, Car Rental, or Lodging. If you already have a profile, you can update it by clicking on "Edit my travel profile" in the My Profile & Plans area of Air Travel, Car Rental, or Lodging.
6. At this time we do not offer infant or companion discounts. Adding these discounts as a product enhancement is in our future plans. Senior (age 62+) fare discounts are provided if offererd by the airline.
Car Reservation Answers
1. Car rental companies may take up to 24 hours to respond with a confirmation. If more than 24 hours have elapsed, please let us know. We will help you obtain the confirmation number.
2. Yes. Travelocity now allows you to reserve a mini-van or 4-wheel drive vehicle. When you are filling in the reservation form on the Car Rental page, select "Mini and Standard Van" or "Four Wheel Drive" from the pull-down menu titled "Car Type."
3. Yes. When you are filling in the reservation form on the Car Rental page, please be sure to select your preferred car rental company and enter your Discount Number.
4. Car rental companies usually offer discounts to their frequent-renters. Please be sure to store your frequent renter number in your profile so that it can be transmitted to the car rental company when you make a reservation.
Hotel Reservation Answers
1. Hotel companies can take up to 24 hours to respond with a confirmation. If more than 24 hours have elapsed, please let us know. We will help you obtain the confirmation number.
2. Return to the Lodging page and perform your hotel search again. When the list of hotels is displayed, click on the "More" button that appears at the bottom right of each hotel listing. You will be able to see a complete list of amenities; in many cases, you will find a photo and map, too.
3. If your plans change and you do not cancel your reservation, the hotel will charge your credit card. To find out more about a hotel's cancellation policy, go to the Lodging page and perform your hotel search again. When the list of hotels is displayed, click the "Select" button of the hotel that interests you. Another screen will appear showing you the reservation options. Click on the "Policies" button that appears with each option.
4. If you have reserved a GoodBuy hotel rate, your charge includes most taxes. Incidental costs such as meals, laundry, mini-bar, telephone and parking are not included in your reservation rate. For non-GoodBuy hotel reservations, local and state taxes and fees are not included in your quoted rate unless stated. These charges generally range from 10%-20% of the room rate and are added to your bill when you checkout as well as any incidental charges.
5. GoodBuy rates are special discounted room rates. AOL Travel books a high enough volume at these hotels to be able to negotiate lower rates than are generally offered to the public. This allows us to sell you the room at a rate that is lower than the hotel's own "public" rates. If you book a GoodBuy hotel reservation, full prepayment is required at the time of booking. GoodBuy Rate bookings cannot be canceled without penalty once they are made. For most properties it is possible to cancel or change to a different date for a fee of $25 (plus any additional costs if the rate you originally booked is not available) until 48 hours before check-in (72 hours for some hotels). Please verify the rules for your booking on the "Complete Your Reservation" page at the time you are making your reservation. If you wish to make a change or cancel your reservation, you must contact our GoodBuy support desk at 877-439-0278 (or 210-477-1089 if you are calling from outside the United States and Canada).
6. Hotel reservations are not prepaid unless you book a GoodBuy hotel reservation (indicated by a Green Tag next to the displayed rate), or the particular hotel you have chosen requires a deposit. Unless you have booked a prepaid hotel reservation, you may cancel your booking on-line.

To cancel a NON-prepaid hotel reservation, start from the AOL Travel home page. Access your account by clicking onto "My Reservations" located at the top of the page, on the right. Select to review hotel reservations. Under "Purchased Reservations," select the reservation you want to change or cancel. When reviewing your reservation, you will see a "Replace" or "Delete" button. Click "Delete" to cancel the hotel booking. (Or click "Replace" to change your hotel booking.) Click the "Cancel Itinerary" button at the bottom of the page if you want to cancel the entire reservation.

GoodBuy Hotel booking: NOTE: Cancellations or changes made after check-in are subject to 100% penalty. Once you have checked into a hotel you cannot cancel nor receive credit for unused nights if you check-out early. All GoodBuy change/cancellation requests must be made through our Customer Care agents. Please contact us at 877-439-0278 (or 210-477-1089 if you are calling from outside the United States and Canada) for assistance. Please note that you may be subject to a cancellation fee plus any applicable penalties if your cancellation request is after the cutoff date.

Credit Card Security Answers:
1. We make every effort to keep all your personal information, including your credit card number, secure. We only allow your credit card number to be transmitted to us over the Internet if your browser supports Secure Socket Layer (SSL) encryption. As you enter your credit card number, SSL encodes it so it is transmitted in a format that prevents eavesdropping or data theft. Once received by our secure server, your credit card number is never transmitted over the Internet again.
2. No. We won't charge anything to your credit card until you make a purchase using your credit card.
3. Yes. We'd be happy to enter your credit card number directly into your profile for you. Contact our Credit Card Security Department by calling, toll-free, 877-439-0278 (hearing impaired, 800-555-7585). Customers outside the United States or Canada should call 210-477-1089. If you prefer, you may fax us your credit card information. Please include your Login ID or Name, credit card type, credit card number and credit card expiration date. Also, please provide a daytime phone number (in case we need to contact you). If you are in the United States or Canada, fax us at 800-944-0005. Customers outside the United States and Canada may send the fax to us at 210-258-2034.

Customer Service Request Form

Do you have other questions regarding this subject? If so, use this form to contact us directly. We'll respond to your question as quickly as possible. Be sure to include your e-mail address or phone number so we can contact you.

 
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