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Ticketing & Delivery questions:

Below are the answers to questions frequently asked about Ticketing and delivery with Travelocity. We hope you will find the answer to your question. If not, contact us directly using the Customer Service Request Form below. We will try to respond within 24 hours. Thank you for using Travelocity.

1. How do I receive my tickets?
2. How can I check the status of my tickets?
3. I just received my ticket and there is a problem with it.
4. I already have my ticket but want to make a change.
5. What is Electronic Ticketing?
6. Why should I choose Electronic Ticketing?
7. When I select Electronic Ticketing, when is my credit card billed?
8. Will I receive travel documents when I select Electronic Ticketing?
9. My plans have changed and I won't be traveling after all. How do I get a refund on my Electronic Ticket?
10. I need to make a change to the reservation I had ticketed electronically. What should I do?
11. How will I know if my itinerary is eligible for Electronic Ticketing?
12. I specified Electronic Ticketing, but I received a paper ticket. Why is that?
13. How do I travel without a ticket?
14. If I select Electronic Ticketing, can I pre-reserve a seat?
15. I purchased and received a ticket that I will not be using. How do I go about getting it refunded?
16. I have a non-refundable ticket that I cannot use. What do I do now?
17. I have sent in a ticket for refund. How long does it normally take for the credit to show up on my credit card account?
18. What is an "airline paper ticket fee"?
 
1. Travelocity offers two convenient ticketing options:
  1. Electronic Ticketing -
    • Available only to United States residents.
    • If you request an electronic ticket, you will not receive a ticket in the mail. The airline will access the electronic ticket record when you check-in for your flight.
    • After your tickets have been issued electronically, a copy of your passenger receipt will be available online. A copy of your passenger receipt will no longer be sent by U.S. mail.
    • You must agree to Terms & Conditions of Travel before your tickets can be issued electronically. By selecting "Ticket Electronically" you agree to these Terms and Conditions of Travel.
  2. Delivery by Mail -
    • Available only to residents of the United States and Canada.
    • We ship all paper tickets to street addresses via FedEx second-day delivery for only $19.95, or FedEx next business day delivery for $24.95. Tickets to P.O. or A.P.O addresses will be delivered via Priority Mail or other expedited service. The $19.95 and $24.95 charges allow us to track the delivery and gives us recourse if your tickets do not arrive as expected. We cannot be responsible if documents are lost in the U.S. Mail. Lost or delayed tickets must be replaced. Airlines charge a $100.00 Lost Ticket Application fee plus any applicable fare increase. The delivery charge is good insurance!
    • Note: Ordering paper tickets may add an airline imposed fee of up to $25.00 per ticket (dependent on airline).
2. Delivery information about tickets sent by mail (or FedEx) is available online once your tickets have been printed. To check on the delivery status of a ticket, go to the My Profile & Plans area of Air Travel and click on "Check on ticket delivery." After logging in, you will be able to access your reservation-review page, which will display your ticket-delivery information at the top of the page. If your ticket has not yet been printed, the information will not appear. Don't worry--Travelocity gives priority to certain tickets, depending on travel dates. Because of this, some tickets can take several hours to be printed. Please try again later. Otherwise, contact our Customer Service Center, using the toll-free numbers listed on your reservation confirmation. Please have your Trip ID available when you call.
3. Our customer service agents are available to assist you should you have a problem with your tickets. Details on contacting our Customer Service Center are provided as part of your reservation confirmation and also included with your ticket.
4. To make changes to your reservations once tickets are issued, please contact the airline or our Customer Service Center for assistance.
5. Electronic Ticketing is a new method of issuing airline tickets. Rather than printing your airline ticket on paper, Travelocity issues a computer record advising the airline your ticket has been purchased. This ticket record is stored in the airline's computer system. When you check-in for your flight, airline personnel access your ticket record on-line and you are on your way.
6. Electronic Ticketing makes the overall travel experience less stressful for you. Making a last minute reservation? No need to wait for a ticket to be delivered to you. Need a change to an existing reservation? There's no need to exchange your ticket. We'll simply update your electronic ticket record. Rushing to the airport? No tickets to leave behind and, better yet, no tickets to lose. Also, the major U.S. carriers are now charging a paper ticket fee of up to $25.00 per ticket to issue paper tickets when electronic tickets are available for your itinerary.
7. Your credit card is billed at the time Travelocity tickets your reservation. The only change with Electronic Ticketing is that a paper ticket is not printed.
8. No. Once your electronic ticket has been processed, a passenger receipt is available online. The receipt will show the amount billed to your credit card. To access your online Electronic Ticketing documents, go to the My Profile & Plans area of Air Travel, and click on "Current Reservations." After logging in, select the appropriate reservation and click on the option titled "View/Print Receipt." Your passenger receipt is available online until your air travel is completed.
9. Electronic Ticketing makes the refund process even easier than it is today. Don't forget, ticket refunds may be subject to restrictions. First, be sure to cancel your airline reservation and print a copy of your passenger receipt, which is available on-line. Then, let us know you'd like to refund your ticket. We'll provide you with instructions on how to return your passenger receipt to us. Once we receive your passenger receipt, we'll submit the refund request to the airline and send you a refund receipt.
10. When you need to change an existing reservation, contact our Customer Service Center (be sure to have your Trip ID available for the agent). A customer service agent will modify your reservation and have your Electronic Ticketing Record updated to reflect your new travel arrangements.
11. Not all flights can be ticketed electronically. Travelocity offers Electronic Ticketing as a ticket delivery method only when the itinerary you reserved qualifies for this option.
12. On occasion a paper ticket will be issued when the airline's reservation system is down.
13. In most cases, when you check-in at the airport for your flight, you will need to show a government issued photo ID, i.e., driver's license or passport. The agent will check you in and provide you with boarding passes, if applicable. Some carriers may require you to present the credit card used in purchasing your Electronic Ticket. Check with our Customer Service Center if you have questions.
14. If your reservation is with an airline that provides pre-reserved seating, you can reserve your seat in advance. Boarding passes will be provided at check-in time.
15. Refundable paper tickets should be returned either to the airline (faster processing time) or to our Customer Service Center where a refund will be issued to your credit card. The address to return fully refundable tickets is:
Travelocity
Refunds Department
11603 Crosswinds Way Suite 125
San Antonio, TX 78233
16. If your ticket is NON-REFUNDABLE, keep the ticket as you may be able to apply the unused ticket for future travel. The airline may charge a fee for reissuing/reusing a non-refundable ticket. Since everyone loves a bargain, many customers prefer to use non-refundable tickets. Non-refundable tickets are perfect for customers who know when and where they need to travel and are unlikely to change their minds. Non-refundable tickets are not preferable for customers who may need to change their plans. In addition to not being able to obtain a refund for the unused ticket, additional fees for re-issuing the ticket may be imposed by the airline. In general, this fee ranges between $75.00 and $100.00, plus any applicable fare changes.
17. The Customer Service Center must send refund requests back through ARC (Airline Reporting Corporation). They in turn send a debit back to the airline requesting the refund. As a general rule, the process takes approximately one to two billing cycles before the credit appears on the customer's bill.
18. This is an airline imposed charge applied to your reservation when you opt to have paper tickets issued when electronic tickets are available for your itinerary. The per ticket fee will vary by airline. At this time, the following carriers charge this fee: American Airlines, Continental Airlines, Delta Air Lines, Northwest Airline, and United Airlines. The airlines are charging this fee because it is their goal to be completely "paperless" by 2003. This fee will NOT be charged if electronic tickets are not an available option for your itinerary. A breakdown of your total itinerary cost will be provided on the "Trip Details" page of the booking process.

Customer Service Request Form

Do you have other questions regarding this subject? If so, use this form to contact us directly. We'll respond to your question as quickly as possible. Be sure to include your e-mail address or phone number so we can contact you.

 
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