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  Reservation & Credit Card questions
Below are the answers to questions frequently asked about Reservations and Credit Cards on Travelocity. We hope you will find the answer to your question. If not, contact us directly using the Customer Service Request Form found at the bottom of this page. We will try to respond within 24 hours. Thank you for using Travelocity.
 Frequently Asked Questions
General Reservation Questions
  Can I use travel vouchers, certificates or frequent flyer miles to purchase through Travelocity?
    How do I make a reservation for someone else?
    How do I know my reservation is confirmed?
    How do I make changes to my reservations?
    How do I cancel reservations I have made?
    I can't find my reservation. What do I do?
 
Air Reservation Questions
    Why can't I find a low airfare I saw advertised today?
    Why don't I receive the same low fare shown on your "Best Fares List" when using the "Choose specific dates and times" section?
    Why can't I find my preferred airline flight and time? I know it exists.
    When I search for the lowest priced flight, why do I get a lower price by specifying an airline than when I search all airlines?
    Can I place a reservation on hold before I purchase a ticket?
  I placed a reservation on hold but purchased directly from the airline. Why did you cancel my reservation?
    Can I enter the name of my departure and/or arrival city instead of the airport code?
    Do I have to enter my frequent-flyer number, meals and seating preference with each reservation?
  Do you offer Companion fares?
    Why do I need to enter my credit card information when using 24-hour hold?
 
Flight or Fare not available
    Why is a flight or fare shown and then not available when I attempt to book it?
 
Car Reservation Questions
  What should I do if I did not receive a confirmation number for my car rental.
  Can I reserve a mini-van through Travelocity?
  May I make a reservation using my companies corporate discount with a specific car rental company?
  As a frequent renter with a particular car rental company do I receive a discount?
 
Hotel Reservation Questions
  What should I do if I did not receive a confirmation number for my hotel reservation?
  How can I find out more information about a hotel?
  Will my credit card be charged if I do not cancel my Hotel reservation?
  How do I "Search for hotels by city, zip/postalcode, or full address"
  How do I find a hotel near a landmark or point of interest?
  How do I search for multiple hotel chains?
 
Travel Agency Directory Questions
  Why can't I locate a particular SABRE agency in my area using Travelocity's Travel Agency Directory?
  Once I select an agency from the Travel Agency Directory how will they know to send me my ticket?
  How do I find the office hours for the agency I select?
  If I have a problem with a ticket I reserved through Travelocity but purchased from a SABRE travel agency, should I call Travelocity or my agency?
  Will the SABRE travel agency I choose from your directory charge any additional fees?
  Can I purchase a Travelocity GoodBuy Fare from a travel agent?
 
Credit Card Security Questions
  Is my credit card information secure?
  If I store a credit card number in my profile, will charges be automatically billed to my card?
  Are there alternatives ways to provide my credit card number to Travelocity?
  Why did I receive a "Credit card error" page when making my reservation?

 Customer Service Request Form

Do you have other questions regarding this subject? If so, use this form to contact us directly. We'll respond to your question as quickly as possible. Be sure to include your e-mail address or phone number so we can contact you.

 
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